SOC / MDR · 2025
The 2am alert their own tools missed
Cordant Health
11 min
Median containment
-83%
Alert noise
24/7
Coverage
Overview
Onboarding a healthcare SaaS company onto 24/7 managed detection, which proved its worth within the first month.
The challenge
The in-house team was three people covering business hours only, and their SIEM produced thousands of low-value alerts a day that nobody had time to triage.
Our approach
We tuned the detection rules to their environment, stood up round-the-clock monitoring with named analysts, and built playbooks so containment happened in minutes rather than meetings.
The outcome
In week three the SOC caught lateral movement the client's own tools had missed, isolated the host, and had an engineer on a call before the attacker moved again. Alert noise fell by over eighty percent.
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